Collectors (PSA, PCGS, and WATA) is aware of a very small number of packages that have been reported as delivered to our headquarters in California, that were not received nor ever present at our facility. We are working with the United States Postal Service (USPS) and Postal Inspector to identify and resolve these discrepancies and provide solutions for the customers that have been affected.
We would like to remind our customers who submit packages to Collectors to always use the safest practices in packaging and mailing items to us. This includes securely packing items for submission, not referencing “high value”, “video games”, or other indicative phrases on the outside of the shipping carton, and ensuring that all USPS deliveries are addressed to our post office box address: WATA, PO Box 9458, Newport Beach, California, 92658. If you wish to ship with FedEx please address those packages to: 1610 E St. Andrew Pl, Suite 150, Santa Ana, CA 92705. Those wishing to avoid shipping all together can submit at one of the many events we attend across the country. For up to date information about which shows we attend, please visit our website at www.watagames.com.
If you have further questions about submitting items to Collectors or believe you may have been affected by these delivery issues, please do not hesitate to contact us by email at [email protected] with your tracking number and submission order number.
